Shipping Policy
At NAAZ, we want your shoes to reach you safely, on time, and in perfect condition. This Shipping Policy explains how we process, pack, and deliver your order, along with what to expect at each step.
1. Order Processing Time
Every pair of NAAZ shoes is inspected for quality before it leaves our workshop. Once your order is placed and payment is confirmed, please allow 1–3 business days for processing and quality checks before your order is handed over to our courier partner. Orders placed on weekends or public holidays are processed on the next business day.
2. Delivery Timeframes
Delivery times vary depending on your location within Pakistan:
- Major cities (e.g. Lahore, Karachi, Islamabad, Faisalabad, Rawalpindi): typically 2–4 business days after dispatch.
- Other cities and towns: typically 4–7 business days after dispatch.
- Remote or hard-to-reach areas: may take slightly longer depending on courier coverage.
These are estimated timeframes, not guarantees. Delivery may occasionally be affected by weather, courier delays, regional disruptions, or high-demand periods (such as sale seasons).
3. Shipping Charges
Shipping charges, if any, are calculated at checkout based on your delivery location and order value. Any free-shipping thresholds or ongoing promotions will be clearly displayed on our Store at the time of your purchase.
4. Order Tracking
Once your order is dispatched, you will receive a confirmation with your tracking details (where available) so you can follow your shipment's progress until it reaches your doorstep.
5. Accurate Delivery Information
Please ensure your shipping address, phone number, and any delivery instructions are accurate and complete at checkout. NAAZ is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer. If you notice an error after placing your order, contact us immediately so we can try to correct it before dispatch.
6. Packaging
Every pair of shoes is carefully packed to protect the leather and shape of the shoe during transit. Given that our shoes are crafted from genuine Italian leather, we take extra care in packaging to minimize the risk of damage in transit.
7. Delayed, Lost, or Damaged Shipments
While we work with reliable courier partners, delays can occasionally happen due to circumstances outside our control. If your order is significantly delayed, arrives damaged, or does not arrive at all, please contact us with your order number as soon as possible — we will investigate with our courier partner and work with you to resolve the issue.
8. Cash on Delivery (COD)
Where Cash on Delivery is offered as a payment option, please have the exact order amount ready at the time of delivery. Repeated refusal of COD orders may result in restrictions on future COD eligibility for that account.
9. International Shipping
At this time, NAAZ primarily ships within Pakistan. If international shipping becomes available, updated rates, timeframes, and customs information will be posted on this page.
10. Contact Us
If you have any questions about your shipment or this Shipping Policy, please reach out to us:
Store: NAAZ (naazshoes.shop)
Email: naaz.shooes@gmail.com
Country: Pakistan
Thank you for your patience and trust as we get your NAAZ shoes to your door.