At NAAZ, every pair of shoes is crafted with genuine leather imported from Italy. This makes each pair a premium, carefully made product — and it's also why our return and refund process works a little differently than typical off-the-shelf items. This policy explains our approach clearly, along with the reasons behind it.

1. Why Our Return Policy Is Different

Unlike mass-produced footwear, our shoes are made using genuine leather imported directly from Italy. This leather is costly to source, and each pair goes through a detailed, hands-on production process. Because of this:

• Returned shoes cannot always be resold as new, since leather shoes show wear from even a single use.
• The high cost of imported materials means we can only accept returns under specific conditions, outlined below.
• We focus our efforts on making sure you get the right shoe the first time, rather than relying on a broad return policy.

2. How We Help You Avoid Ordering the Wrong Shoe

We know that footwear is difficult to buy without trying it on, so we've built extra care into the buying process to minimize the chance of a wrong purchase:

• Detailed, accurate size guide — our size chart is built from precise measurements of each shoe model, not generic sizing tables, so you can trust it reflects the true fit.
• Comfort-first construction — genuine Italian leather naturally molds to the shape of your foot over time, giving a more accurate and comfortable fit than synthetic materials.
• Quality checks before shipping — every pair is inspected for defects, stitching quality, and finish before it leaves our workshop.
• Clear product descriptions and photos — so what you see is what you get, with no surprises about color, material, or style.

Because of these steps, the majority of sizing or fit concerns are avoided before the order is even placed.

3. Return and Exchange Eligibility

We want you to be happy with your purchase. Returns or exchanges are accepted under the following conditions:

• The shoes are unworn, unused, and in their original condition with tags and packaging intact.
• The request is made within the return window stated at checkout or on your order confirmation.
• The shoes have a genuine manufacturing defect (e.g. stitching, sole, or material fault) that was not caused by wear or misuse.
• The wrong item or size was shipped due to an error on our part.

4. What Isn't Eligible for Return

Given the cost and nature of genuine imported leather, the following are not eligible for return or refund:

• Shoes that have been worn outdoors or show any signs of use.
• Shoes returned without original packaging, tags, or accessories.
• Change-of-mind returns after the return window has closed.
• Damage caused by improper care, water exposure, or normal wear and tear.

5. How to Request a Return or Exchange

If you believe your order qualifies for a return or exchange, contact us as soon as possible with your order number, photos of the item, and a description of the issue. We'll review your request and guide you through the next steps.

6. Refund Processing

Once a return is received and approved, refunds are processed to your original payment method. Please allow a reasonable processing time for the refund to reflect, depending on your bank or payment provider.

7. Our Promise

We understand that buying leather shoes online takes trust. That's why we invest heavily in accurate sizing, honest product information, and quality control — so that a return is the exception, not something you need to plan for. If something genuinely goes wrong, we're here to make it right.

8. Contact Us

For any questions about returns, exchanges, or this policy, please reach out to us:

Store: NAAZ (naazshoes.shop)
Email: naaz.shooes@gmail.com
Country: Pakistan