At NAAZ, the trust our customers place in us is something we take seriously. This Privacy Policy explains, in clear terms, what personal information we collect when you shop with us, how we use it, how we protect it — including your payment and banking details — and what happens in the unlikely event of a data breach. It also explains your rights under Pakistani law and how to reach us.

1. Our Commitment to You

When you shop at NAAZ, you trust us with personal information — including sensitive details such as your bank account or card information. We want to be completely transparent: your data, including your banking and payment details, is collected and stored solely for the purpose of processing your order and is never sold, rented, or shared with any third party for marketing or unrelated commercial purposes.

2. Information We Collect

We collect only the information necessary to serve you well:

• Contact details — name, phone number, email address, and shipping/billing address.
• Order details — items purchased, order history, size and preference selections.
• Payment and banking information — card number, bank account details, or mobile wallet details, collected only to complete and verify a transaction.
• Technical information — IP address, browser type, and device information, used to keep our store secure and improve your shopping experience.
• Communication records — messages you send us for support, order queries, or complaints.

3. How We Use Your Information

Your information is used strictly for legitimate business purposes:

• To process, confirm, and deliver your order.
• To verify payment and prevent fraud.
• To respond to your questions, complaints, or support requests.
• To send order updates and, where you have opted in, occasional promotional offers.
• To comply with applicable tax, financial, and legal obligations in Pakistan.

We do not use your banking or payment information for any purpose beyond completing your transaction, and we do not store full card numbers on our own servers — payments are processed through secure, PCI-DSS compliant payment gateways.

4. How We Protect Your Information

We apply industry-standard safeguards to keep your personal and financial information safe:

• Encrypted (SSL/TLS) transmission of all data submitted through our store.
• Secure, access-controlled storage with limited employee access on a need-to-know basis.
• Use of licensed, regulated payment gateways for processing bank and card transactions.
• Regular review of our security practices to guard against unauthorized access, alteration, disclosure, or destruction of data.

5. Data Sharing and Disclosure

We do not sell or trade your personal information. We only share limited data with trusted third parties where strictly necessary — for example, courier companies for delivery, or payment processors and banks for completing a transaction — and only to the extent required to provide our service. Any such partner is required to protect your data and use it only for the purpose we've engaged them for.

6. Data Breach Notification

In the unlikely event that a data breach occurs and your personal or financial information is compromised, NAAZ will:

• Investigate and contain the breach as quickly as possible.
• Notify affected customers without undue delay, explaining what happened and what data was involved.
• Advise you on protective steps you can take, such as contacting your bank.
• Report the incident to the relevant Pakistani authorities where required by law.

This commitment is backed by our obligations under Pakistani law, detailed below.

7. Your Rights

You have the right to:

• Ask us what personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data, subject to any legal or accounting retention requirements.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with us, or with the relevant Pakistani authority, if you believe your data has been mishandled.

8. Applicable Pakistani Laws

NAAZ's data handling practices are governed by, and comply with, the following Pakistani legal framework:

• Prevention of Electronic Crimes Act (PECA), 2016 — governs unauthorized access to, and misuse of, electronic data and systems, and criminalizes data theft and cyber fraud.
• Electronic Transactions Ordinance, 2002 — provides the legal basis for electronic records and transactions in Pakistan.
• Personal Data Protection Bill (Pakistan) — the proposed national data protection framework, whose principles of consent, purpose limitation, and data security we follow as best practice.
• State Bank of Pakistan (SBP) regulations — govern the security of digital payments, card transactions, and banking data handled through licensed payment gateways.
• Consumer Protection laws of the relevant Provincial jurisdiction — protect your rights as a consumer in any dispute.

Any person who unlawfully accesses, discloses, or misuses customer data may be held liable under the above laws, including PECA 2016, which prescribes criminal penalties for unauthorized access to and misuse of data.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The date at the top of this page will always show when it was last updated. We encourage you to review this page periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us:

Store: NAAZ (naazshoes.shop)
Email: naaz.shooes@gmail.com
Country: Pakistan

Thank you for trusting NAAZ. Your privacy and security matter to us as much as your satisfaction with every pair you order.