⭐ Welcome to NAAZ – Style. Comfort. ⭐Confidence.⭐

Terms of Service

Welcome to NAAZ. These Terms of Service ("Terms") govern your access to and use of naazshoes.shop (the "Store"), including browsing our catalogue, placing orders, and any other interaction with our services. By visiting our Store or placing an order, you agree to be bound by these Terms. Please read them carefully before shopping with us.

1. About NAAZ

NAAZ is a footwear brand based in Pakistan, specializing in shoes crafted from genuine leather imported from Italy. We are committed to combining premium materials, careful craftsmanship, and accurate sizing to give every customer a comfortable, reliable product.

2. Eligibility

By using this Store, you confirm that you are at least 18 years of age, or are using the Store under the supervision of a parent or legal guardian. You also confirm that any information you provide to us is accurate, current, and complete.

3. Products and Pricing

  • All products displayed on our Store are subject to availability. We reserve the right to limit quantities, discontinue a product, or update descriptions and specifications at any time without prior notice.
  • Prices are listed in Pakistani Rupees (PKR) and are subject to change without notice. The price charged will be the price displayed at the time your order is confirmed.
  • We make every effort to display accurate colours, materials, and details for each product; however, slight variations may occur due to the natural characteristics of genuine leather and differences in device displays.

4. Orders and Payment

  • Placing an order through our Store constitutes an offer to purchase, which we may accept or decline at our discretion — for example, in cases of pricing errors, stock unavailability, or suspected fraudulent activity.
  • You agree to provide accurate and complete payment and billing information. Payments are processed through secure, regulated payment gateways; NAAZ does not store your full card or banking details on its own servers.
  • An order confirmation does not guarantee product availability; we will notify you promptly if an item in your order cannot be fulfilled.

5. Shipping and Delivery

We aim to process and dispatch orders promptly. Delivery timeframes are estimates and may vary due to courier delays, weather, regional restrictions, or other circumstances beyond our control. Risk of loss and title for products pass to you upon delivery to the shipping address provided at checkout.

6. Returns, Exchanges, and Refunds

Because our shoes are crafted from genuine imported Italian leather, returns and exchanges are handled with specific conditions designed to be fair to both our customers and our business. Please refer to our Refund Policy for full details on eligibility, timeframes, and the process for requesting a return or exchange.

7. Size Guide and Fit

To help you choose the right size the first time, we provide a detailed, model-specific size guide based on precise measurements rather than generic sizing charts. We encourage every customer to review our Size Guide before ordering, as accurate sizing significantly reduces the likelihood of needing an exchange.

8. Your Privacy

Your personal information, including any payment or banking details, is handled in accordance with our Privacy Policy. We collect and use your data solely to process orders, provide support, and comply with applicable law, and we do not sell your information to third parties.

9. Intellectual Property

All content on this Store — including the NAAZ name, logo, product photography, descriptions, and site design — is the property of NAAZ and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content for commercial purposes without our prior written consent.

10. Acceptable Use

When using our Store, you agree not to:

  • Use the Store for any unlawful purpose or in violation of any applicable local, provincial, or national law.
  • Attempt to gain unauthorized access to our systems, accounts, or data.
  • Submit false, misleading, or fraudulent information when placing an order.
  • Interfere with the proper functioning of the Store or its security features.

11. Limitation of Liability

To the fullest extent permitted by law, NAAZ shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Store or products purchased through it. Our total liability for any claim relating to a product or order shall not exceed the amount paid for that order.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan, including applicable provisions of the Prevention of Electronic Crimes Act (PECA), 2016 and the Electronic Transactions Ordinance, 2002. Any disputes arising from these Terms or your use of the Store shall be subject to the jurisdiction of the competent courts of Pakistan.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, offerings, or legal requirements. Continued use of the Store after any update constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

14. Contact Us

If you have any questions about these Terms of Service, please reach out to us:

Store: NAAZ (naazshoes.shop)
Email: naaz.shooes@gmail.com
Country: Pakistan

Thank you for choosing NAAZ. We look forward to serving you with shoes made to last, fit right, and feel exceptional.

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